Qui Le
Hi, I'm Qui! I'm a Datacenter Technician at Global IP Networks and a former Customer Success Specialist and Datacenter Technician at Shadow.I am exploring opportunities in the Information Technology, Datacenter, Infrastructure, or Cybersecurity fields.Please check out my resume below, and feel free to contact me using the options below.
Experience
Global IP Networks (CloudKey)
Global IP Networks provides colocation and web hosting services in North America, CloudKey is the new emerging platform for cloud computing at Global IP Networks
Network Operations Center Datacenter Technician
December 2023 to Present
Conducted comprehensive routine maintenance and diagnostic checks of data center facilities, including Uninterruptible Power Supply (UPS), Automatic Transfer Switch (ATS), Computer Room Air Conditioning (CRAC) units, and backup generators, ensuring optimal operational efficiency and reliability.
Expertly installed, racked, and connected servers using both copper and fiber connections, showcasing proficiency in setting up and maintaining robust network infrastructures.
Skillfully ran and quality-controlled (QC) cross connections between network cabinets and customer cabinets, ensuring high standards of connectivity and performance.
Performed hardware replacements and system reboots, including drive and RAM swaps, in response to customer requests, demonstrating a strong commitment to client satisfaction and technical proficiency.
Configured and managed server settings with tools such as IPMI, iDRAC, and iLO, enhancing system performance and enabling efficient remote management.
Actively monitored network performance, identifying and addressing issues promptly to maintain uninterrupted service and optimal functionality.
Managed and operated camera surveillance systems, ensuring comprehensive monitoring of the facility for enhanced security and safety.
Efficiently managed facility access, utilizing Access Control Lists (ACL) for secure operations and diligently issuing badges to visitors, enhancing security protocols and maintaining accurate visitor logs.
Shadow US (Shadow SAS)
Shadow provides cloud computing services to customers and users in North America and Western Europe
Datacenter Technician
September 2020 to October 2022
Worked on deployment in various data centers in the United States, including Chicago, Dallas, and other international locations
Installed and configured various storage and networking equipment, preparing them for validation from the Platform and Delivery teams.
Expertly installed fiber-optic MMF/SMF cables, low-voltage copper cables, DAC (Direct Attach Copper), and SFP/SFP+/QSFP/QSFP+ transceivers for storage, computer, admin, and network servers by viewing diagrams provided remotely by a team in France.
Collaborated efficiently with global teams to ensure accuracy in setting up and validating products delivered.
Maintained accurate records of work done with visualizations (DCIM) and spreadsheets to uphold a premium service standard.
Customer Support Representative
May 2020 to October 2023
Provided first-level technical support to end-users on proprietary software and applications, including installation and primary usage.
Gather customer and technology information to determine technical support level; elevate calls to appropriate support level as necessary.
Keep customers informed of the issues' lifecycle progress and promptly make follow-up calls or communications.
Accessed and created documented procedures, tools, and manuals to provide support on company-supplied hardware and equipment.
Created macros to improve support productivity to center the brand's voice and message.
Identified fraudulent payments that impacted the companies' fraud and chargeback rates and helped to implement rules to prevent card testing attacks.
Worked with primary SaaS tools to triage and investigate customer account and billing inquiries.
Collin College
Collin College is the primary community college in the Collin County area boasting over 50,000 students.
Student Assistant (Starbucks)
May 2019 to October 2020
Assisted in innovating and creation of a new meal plan program for students living on campus.
Worked partially during the Coronavirus Pandemic to ensure students were able to continue their meal plan services
Operating under contact from Nestle Coffee Products to operate a Starbucks kiosk within the college campuses in Plano and Wylie
Assisted with catering services as requested by the Auxilary Services or Food Service Director
Education
Dallas College
2020 to Present | Dallas County, Texas
GPA: 3.571
Collin College
2019 to 2022 | Collin County, Texas
GPA: 3.700
Gilbreath-Reed Career and Technical Center
2018 to 2019 | Garland ISD in Garland, Texas
GPA: 4.0 | Hospitality and Tourism Management
Sachse High School
2015 to 2019 | Garland ISD in Sachse, Texas
High School Diploma
Certifications
CompTIA: A+ ce (220-1101 & 220-1102)
Issued by CompTIA
Issued on August 2, 2024, Expires on August 2, 2027
CompTIA: IT Fundamentals+ (FC0-U61)
Issued by CompTIA
Issued on November 21, 2023
Google IT Support Certificate
Issed by Google Career Certificates via Dallas College
Issued on January 29, 2022
ServSafe: Food Protection Manager Certification
Issued by ServSafe via Gilbreath-Reed CTC
Issued on May 23, 2019, Expired on May 23, 2024
Microsoft Office Specialist Expert- Word 2016
Issued by Microsoft via Sachse High School
Issued on April 26, 2019
Courses
COSC1301
Introduction to Computing via Dallas College
This course (COSC1301), prepares students for the CompTIA ITF+ certifications, and provides a basic understanding of the Microsoft Office Suite
Fall 2023
ITSY1400
Fundamentals of Info Security via Dallas College
This course (ITSY1400), prepares students for the CompTIA Security+ certifications
Spring 2023
TestOut PC Pro
Issed by TestOut via Dallas College
This co-course (ITSC-1405/1425), prepares students for the CompTIA A+ 1001/1002/1101/1102 and TestOut PC Pro Certifications
Spring 2022
Google IT Support Certificate
Issed by Google Career Certificates via Dallas College
This course (ITSC-2439), prepares students for the Google IT Support Certifications from QuikLabs
January 29, 2022
ITNW1425
Introduction to Networking via Dallas College
This course (ITNW1425), prepares students for the CompTIA Network+ certifications
Spring 2021
Recommendations
Florent Cottey
Head of Cyber Security at Shadow
LinkedIn
Security and Fraud Detection
It was a pleasure to work with Qui. He was so curious and tenacious. He helped me a lot concerning compromised customer accounts or fraud. For me Qui is like a detective. He never gives up a lead, whether it's a security issue or a technical problem.
You probably don't know, but you need Qui in your team!
Some portions were edited for grammar or translated
Cyril Fabre
Datacenter and Platform Team at Shadow
LinkedIn
Datacenter / Infrastructure
TL:DR: Qui's great, always smiling, motivated, thirsty to learn, takes a step back, doesn't rush headlong without thinking. In short, he's great!Qui and I spent a few years together at Shadow,
Him American, me French
Him in support, me on the platform / infra team
Cultural differences have never been a problem, but on the contrary a source of enrichment.He's one of the people thanks to whom our interactions with American support have rarely been an issue; on the contrary, they've been a pleasure.When I needed help on site in a datacenter, He had never been in a server room before.Result:
- He always asked questions when in doubt
- He never rushed the job, the only thing I had to complain about was either a piece of information I had given wrong, or a technique I had taught him that he couldn't possibly know
- He worked hard, despite the hostile environment, with the added bonus of a smile that never left his face.If I'd needed someone in a US datacenter again, I'd have called him first without a second thought.
Some portions were edited for grammar or translated
Romain Pouzin
Datacenter Project Manager at Shadow
LinkedIn
Datacenter / Infrastructure
I worked with Qui on Data Center openings [in the United States]
It was piloted remotely in a new time period for it and he did much more than what was asked.
Efficiency, autonomy, and taking initiatives.
It was a pleasure to work with him.
Some portions were edited for grammar or translated
Rémy Noel
Platform Team at Shadow
LinkedIn
Networking (CGNAT)
Qui Le is a very tech-savvy and open-minded person.
Quick to understand and connect client problems to their infrastructural issues counterpart.
Working with him to handle various IPv6to4 schemes of some USA ASNs was a pleasure.
Some portions were edited for grammar or translated
Claire Tinard
Network & Systems Engineer at Shadow
LinkedIn
Networking (Traceroutes and BGP)
It is a pleasure to work with Qui, his technical skill really helped troubleshooting customer issues. He helped me a lot understanding customer complaints about the delivered service. Trying to find a solution for every customer was a pleasure with Qui !
Some portions were edited for grammar or translated
Lisa Bekdache
Site Reliability Engineer at Shadow
LinkedIn
Analysis of Production Incidents
Qui has an exceptionnal sense of analysis, curiosity and customer service skills with a deep understanding of our product that helped not only the customers but also our on-call team.
His tech side and dedication made him able to identify issues efficiently and deliver quick and revelant feedbacks.
Qui helped me during many production incidents and it was always awesome to work together !
Some portions were edited for grammar or translated
Sachse Band Photo Usage Agreement
Below is the photo usage agreement for the Sachse High School Mustang Band (Amended 12/25/2022)
Personal Use Policy
Qui Le ("Qui") grants members [past or present] of the Sachse Mustang Band "Organization" a non-exclusive perpetual personal-use license to download and copy the accompanying image(s) or video(s) (collectively, "Media,") subject to the following restrictions:
This license is for personal use only.
Personal use means non-commercial use of the Media for display on personal websites and computers, or making image prints or video copies for personal use.
The Media may not be used in any way whatsoever in which you charge money, collect fees, or receive any form of remuneration.
The Media may not be used in advertising.
The Media may not be resold, relicensed, or sub-licensed.
Qui retains all rights, license, copyright, title and ownership of the Media.
Qui requests that all photos shared on social media be attributed to Qui Le with either a watermark (already added) or mention Qui in your social media posts (if a watermark is unavailable).
There are no warranties, express or implied. The Media are provided 'as is.'
Qui not will be liable for any third party claims or incidental, consequential or other damages arising out of this license or buyer's use of the Media.
This policy only applies to images provided via social media. If purchasing images you have the rights to use the images without attribution.
Nonprofit Commercial Use Policy
Nonprofit Commerical use is permitted to valid 501(c) organizations, Qui grants you a perpetual, non-exclusive, non-transferable, worldwide license to use the accompanying image(s) or video(s) (collectively, "Media,") for permitted commercial purposes, defined as:
advertising, promotion, brochures, packaging (including spirit programs)
as part of a website for promotional purposes
prints, posters, flyers, tearsheets for promotional purposes (not for resale)
prints, posters, or other commercial display of Media
magazines, books, newspapers, other printed publications
video, broadcast, theatrical
Examples of Nonprofit Commerical Organizations: Schools (like Sachse High School), Booster Programs (like Sachse Band Boosters), Districts (like Garland ISD)
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